ASUS Offers Both Swap and Sales Return of Faulty Intel 6 Series Chipsets
ASUS has released an open letter to their customers on the Intel 6 series chipset that is far more detailed than what we have seen so far from any company. ASUS comes right out and says that they are offering hassle-free return and/or replacement of all affected ASUS products. This is great news for those that already have a notebook or desktop platform with the faulty chipset in it. If you already own an ASUS product affected by the design error identified by Intel, simply visit http://event.asus.com/2011/SandyBridge/notice for detailed warranty and service hotline information. It looks like ASUS has 30 models impact by the flaw.
Acting on our philosophy and promise of inspiring innovation and persistent perfection, we’ve created a comprehensive response to this development to safeguard the best interest of ASUS customers around the world. We will provide total warranty services to maximize computing and usability, as each ASUS product is delivered with an uncompromising quality pledge. This includes the hassle-free return and/or replacement of all affected ASUS products. Were doing all this effective immediately and as a first step, shipments of current ASUS Sandy Bridge-based products have been halted. The suspension covers all distribution and retail channels ASUS only sells quality-assured products, at all times and across all product segments.
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