AT&T Rated As Worst U.S. Carrier by Consumer Reports
A survey of 58,000 people found that only 60 percent of AT&T customers were satisfied with their service, down from 66 percent a year earlier. This means that the second-largest wireless carrier in the U.S. is now rated as the worst, according those surveyed by Consumer Reports. U.S Cellular, which has only 6.1 million customers, ranked the highest with an 82 percent overall satisfaction score.
Over half of the survey respondents who used AT&T as a carrier owned some version of the iPhone, the Apple smart phone that is exclusive to AT&T, at least for now. Consumer Reports data, reflecting all versions of the phone, found that iPhone owners were much less satisfied with their carrier and rated data service (Web and e-mail) lower than owners of smart phones on other carriers that, like the iPhone, have a host of apps to encourage heavy data use.
Comments are closed.