Showdown: PC makers’ tech support gets rated
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In addition to the hardware, a large consideration in your purchasing decision should include the level of support you will receive from that company. Laptop Magazine has done a nice job of rating the support provided by a host of PC manufacturers. Where does your PC maker rate?
It comes standard with most notebook purchases: a one-year warranty on parts and labor with 24/7 toll-free phone support. So why do people loathe having to contact their system’s manufacturer for help? Maybe it’s the annoyingly long hold times. Perhaps it’s the hassle of getting passed from one department to another. Or maybe nobody likes having to provide the same information to reps over and over again just to ask a question.
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