Google Faces Deluge of Nexus One Complaints
In what Google hopes to be isolated cases, the Google support forums are awash in complaints about the new Google Nexus One Smartphone. It is reported that many of those having problems are so frustrated in not finding the answers they want, many are returning their phones to purchase competing models. Apparently, part of the problem is that Google is only accepting questions via e-mail and promising to get back to the users in one or two days.
Several people on one thread regarding poor 3G performance on the phone report being told by HTC customer service people that the Nexus One doesn’t support 3G, although the phone does. Another got an e-mail response in five hours from Google suggesting that the user try restarting the phone to see if that solves the problem.
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